Oracle BRM – Billing and Revenue Management

EXPERIENCE OVERVIEW

Oracle Communications Billing and Revenue Management (Oracle BRM) is a real-time convergent billing platform that originated from Oracle’s acquisition of Portal Software in 2006, becoming a core component of Oracle’s Communications product suite.

Tecnova IT’s involvement in Oracle BRM customization and consulting dates back to 2003 and continues to the present day through projects delivered across Latin America. During this time, we have successfully executed projects in Argentina, Brazil, Chile, and Mexico, supported by highly specialized and experienced consultants.

As a result of this long-standing track record, Tecnova IT has participated as a partner of Oracle Consulting for the Communications Global Business Unit (CGBU), delivering Oracle BRM projects for leading telecommunications companies across Latin America. In addition, we have also provided projects and services as a direct vendor to clients within the same industry.

EXPERIENCE AND TRACK RECORD

Our experience in Oracle BRM customization and development primarily includes:

Installation and configuration of the Oracle BRM base platform.
Application of new version releases (fixes) and core BRM migrations to newer versions.
Customization of the BRM core application (policies).
Development of new modules based on customer requirements (Custom Facilities Modules).
Implementation of Back Office applications, mainly focused on mass management of BRM operations, such as plan changes, product/discount purchases or cancellations, and bulk adjustments.
Development of web applications to display and maintain customer information stored in Oracle BRM.
Management of business parameters within the BRM core (Business Params).
Integration of Oracle BRM with external systems and other Oracle Communications products, through direct integrations or web services.

COMPLEMENTARY SERVICES

Additionally, Tecnova provides the following services related to Oracle BRM, delivered to multiple clients globally:

Operations: Continuous operation of processes related to Rating, Billing, and Collections.
Consulting: Functional requirements analysis and specification/design of new functionalities for subsequent implementation.
Support: Incident analysis and resolution, including the definition of workarounds to ensure operational continuity while issues are being addressed.
Data Quality: Data consistency and reconciliation analysis across platforms, preventing operational errors and supporting revenue assurance processes.
Reporting: Development of business indicators based on the Oracle BRM production data model and its integrated systems.
Functional and Technical QA: Validation of platform modules, customizations, and integrations, acting as a certifying authority for production readiness (part of our QA Services).