PROJECT DESCRIPTION

BCI Seguros set out to achieve a substantial improvement in its relationship with its claims provider network—specifically, repair shops. The goal was to implement a long-term, sustainable solution capable of supporting the company’s strategic objectives. This vision led to the creation of the Supplier Web Platform.

Leveraging its strong experience in the insurance sector and a solid track record in technology project management, Tecnova partnered with BCI Seguros to take on this new challenge. The primary objective was to enable seamless integration between the insurance company and its nationwide network of more than 350 repair shops, all dedicated to repairing vehicles covered by insurance claims.

The Supplier Web Platform allows repair shops to actively participate throughout the entire claims process. The system centralizes information end to end—from the moment a vehicle is assigned to a specific repair shop until it is ultimately delivered back to the insured customer.

Key Features

The system’s most relevant functionalities include:

• Integration with the insurance core system, where claims intake information is stored.
• Management dashboards, enabling claim tracking across different statuses such as Assigned Vehicles, Received, Available, In Service, Delivered, and Rejected.
• Data entry forms, to record the various events associated with a claim.
• Integration with document management systems, to upload and retrieve photos, images, and documents throughout the claims workflow.
• Repair estimate management, allowing the registration of required parts, components, and cost items related to vehicle repair. Once the estimate is generated, the system produces a PDF document that can be sent to the insured customer.
• QR code generation for enhanced traceability, psupporting key milestones in the claims process. These QR codes improve security controls when vehicles are received by repair shops and when they are returned to the insured or an authorized representative.
• QR-based receipt validation, streamlining data entry processes.
• Automated messaging (email notifications) pto keep insured customers and repair shops informed about events throughout the claims lifecycle.
• Message template management, allowing dynamic business data to be embedded based on each claim, insured party, and repair shop.
• User and repair shop administration, to manage system access.
• Reports and dashboards, that provide visibility into key business indicators.